Privacy Policy

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Last updated: [Insert Date]

 To Support Your Pathways (“we”, “our”, or “us”) is committed to protecting the privacy of individuals and ensuring the security of personal information we collect in the course of providing support services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect a range of personal and sensitive information, including:

  • Name, address, email, phone number

  • Emergency contact details

  • NDIS number and plan information

  • Information about your goals, support needs, functional capacity

  • Medical, behavioural, or disability-related information

  • Payment and billing details

  • Any information you voluntarily provide through forms, enquiries, or service bookings

2. How we collect your information

We collect personal information when you:

  • Submit a contact form or enquiry through our website

  • Communicate with us by phone, email, or social media

  • Participate in assessments or support planning

  • Provide information in person

  • Sign service agreements or intake documentation

  • Use our website (via cookies, analytics, and tracking tools)

3. Why we collect your information

We collect information to:

  • Provide you with disability support services

  • Tailor supports to your goals and needs

  • Communicate with you about appointments, services, and enquiries

  • Maintain accurate records for service delivery and compliance

  • Process payments or invoices (if applicable)

  • Improve our services and website

  • Meet NDIS or legal obligations

    We will only collect the information necessary for us to deliver services safely and effectively.

4. Sensitive information

Sensitive information (e.g., health, disability, behaviour info) is only collected:

  • With your consent

  • When required to deliver supports

  • When permitted or required by law

5. Disclosure of personal information

We may share your information with:

  • Support workers, staff, or contractors directly involved in your care

  • Healthcare providers, allied health, or coordinators with your consent

  • NDIS agencies when required

  • IT service providers, website hosts, cloud storage systems

  • Emergency services if needed for safety

We will never sell your personal data.


6. How we store and protect your information

We use secure systems and industry-standard safeguards to protect your information, including:

  • Password-protected systems

  • Security monitoring and limited staff access

  • Encrypted communication (where possible)

  • Secure cloud storage

If a data breach occurs, we will act in accordance with the Notifiable Data Breach Scheme.


7. Access and correction

You may request access to or correction of your personal information at any time by contacting us at:

📧 [Insert Email]
 📞 [Insert Phone]

We will respond within a reasonable period.


8. Website cookies & analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to improve functionality and understand website usage. You may disable cookies via your browser settings.

9. Links to external websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party websites.

10. Changes to this policy

This policy may be updated from time to time. The latest version will always be available on our website.

11. Contact us

For privacy questions or concerns:
📧 [Insert Email]
 📞 [Insert Phone]